Privacy Policy

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Privacy Policy

 

Effective Date: [March 9, 2023]

Door Bell Pharmacy (“we,” “us,” or “the Company”) is deeply committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy details the types of data we collect, how it is processed, protected, and your rights concerning your Protected Health Information (PHI), particularly in the context of dispensing prescription medications and healthcare products.

 

1. Scope and Applicability

 

This policy applies to all PHI and personal data collected by Door Bell Pharmacy through online orders, mobile applications, prescription submissions (physical or digital), account registration, and communication channels.

 

2. Information Collection and Categories

 

We collect and process various categories of information necessary for dispensing medication and providing pharmacy services:

Category of Data Examples of Data Collected Purpose of Collection
Protected Health Information (PHI) Prescription details, medication history, dosage instructions, patient health conditions (if provided on the prescription), and allergies. Core purpose of dispensing medications safely and accurately, and checking for drug interactions.
Personal Identification & Contact Data (PII) Name, date of birth, gender, home address, phone number, email address, and photo identification (if required by law). Patient identification, account management, and scheduling/executing deliveries.
Financial & Insurance Data Health insurance details, policy numbers, claim information, and payment card details (processed securely via authorized payment gateways). Claim processing, billing, and ensuring accurate co-pay collection.
Technical & Usage Data IP addresses, device identifiers, app usage patterns, and security logs from our website or mobile application. Platform security, order tracking, and service optimization.
Delivery Logistics Data Delivery location confirmations, GPS data (if used by delivery personnel), and recipient signatures. Verification of delivery and fraud prevention.

 

3. Legal Basis for Processing

 

We process your data based on the following legal grounds:

  • Treatment and Dispensing: Processing is essential for dispensing medication as prescribed by a licensed practitioner and providing necessary pharmaceutical care.

  • Legal Obligation: Processing is necessary to comply with pharmacy regulations, drug control laws, prescription retention mandates, and tax reporting.

  • Contractual Necessity: Processing is required to fulfill the transaction (order fulfillment, billing, and delivery).

  • Consent: We rely on your consent for non-essential communications and, where required by law, for sharing certain PHI.

 

4. Permitted Uses and Disclosures

 

We use and disclose your PHI primarily for Treatment, Payment, and Healthcare Operations (TPO), and as permitted by law:

  • Treatment and Dispensing: Using PHI to fill your prescription, provide instructions, and consult with the prescribing doctor if necessary (e.g., dosage clarification).

  • Payment and Claims: Disclosing PHI to your health insurer or government healthcare program to process claims and verify eligibility.

  • Healthcare Operations: Using PHI for internal quality control, inventory management, auditing, and ensuring compliance with drug safety protocols.

  • Delivery Services: Sharing necessary contact and address information with our trusted, contracted delivery personnel to complete the order safely.

  • Required by Law: Disclosing PHI when legally mandated, such as to public health authorities for tracking communicable diseases or in response to a court order.

 

5. Data Security and Confidentiality

 

  • Confidentiality: We maintain the highest standards of confidentiality regarding your prescriptions and health status, adhering to strict professional pharmacy ethics.

  • Technical Security: Our electronic systems (E-commerce, dispensing software) are protected by advanced encryption, access controls, and firewalls to ensure data integrity.

  • Physical Security: Prescriptions and dispensing records are stored in physically secured areas, accessible only by authorized pharmacy personnel.

  • Delivery Security: Delivery packages are discreetly labeled and sealed to protect the privacy of the contents. Delivery personnel are trained on confidentiality protocols.

 

6. Your Rights Regarding Your PHI

 

As a patient, you have the right to:

  • Right to Access: Request to inspect or receive a copy of your dispensing records and billing history.

  • Right to Amendment: Request an amendment or correction to your profile data if you believe the information is incorrect.

  • Right to Request Restrictions: Request limitations on how we use or disclose your PHI (though we may not be required to agree if it impedes essential TPO).

  • Right to Confidential Communications: Request that we communicate with you about medications via a specific method (e.g., only call your mobile phone).

 

7. 📢 Notification and Communication Consent

 

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@doorbellpharmacy.xyz.